Frequently Asked Questions
Everything you need to know about your Portal Games shopping experience.
What is the average shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your item back in its original condition.
Do you provide a size guide for your apparel?
Yes, each product page features a detailed size chart. We provide measurements in both inches and centimeters to help you find the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically sourced?
At Portal Games, we are committed to sustainability. 100% of our fashion line is produced in WRAP-certified facilities that ensure fair wages, safe working conditions, and environmental compliance.
How do I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the carrier's website where you can monitor your delivery in real-time.